The terms that govern your use of the Kikavu Tech Solutions website, client portal, and contracted services.
These Terms & Conditions ("Terms") govern your access to and use of the website kikavutechsolutions.com, our client portal, and any software, applications, or services provided by Kikavu Tech Solutions. By accessing our website, signing a proposal, making a payment, or using our services, you agree to be bound by these Terms.
"Client" means any individual, business, school, NGO, or government institution engaging our services. "Services" means website development, mobile app development, custom software, ERP/CRM, School Management Systems, GPS Fleet Tracking, AI automation, cloud hosting, domain registration, business email, cybersecurity, IT support, network infrastructure, CCTV/access control, SEO, digital marketing, e-commerce, POS systems, API integration, database development, cloud backup, data migration, IT training, and managed IT services. "Portal" means our client-facing account and support system.
You must be at least 18 years old, or the authorised representative of a business, school, NGO, or government institution, to enter into an agreement with us.
Service scope, deliverables, timelines, and fees for any engagement are defined in a signed proposal, quotation, or statement of work ("Agreement"). Where a conflict arises between these Terms and a signed Agreement, the Agreement prevails for that engagement.
You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately at info@kikavutechsolutions.com of any suspected unauthorised access.
You may not use our Services to transmit malware, conduct unauthorised penetration testing of third-party systems, infringe intellectual property, send unsolicited bulk communications, reverse-engineer our software, resell Services without written authorisation, or engage in any unlawful activity. See our full Acceptable Use Policy.
Unless otherwise agreed in writing, Kikavu Tech Solutions retains ownership of pre-existing tools, frameworks, libraries, and proprietary code used to build deliverables. Upon full payment, clients receive a licence to use, or (where specified in the Agreement) ownership of, the final deliverable created specifically for them. Client-owned content, branding, and data uploaded to our systems remain the property of the client.
Some Services rely on third-party providers (domain registrars, cloud hosts, payment gateways, SMS gateways, mapping/GPS providers, AI infrastructure providers). We are not liable for outages, changes, or failures caused by such third parties, though we will make reasonable efforts to assist with resolution.
GPS Fleet Tracking: accuracy of location data depends on device installation, network coverage, and third-party mapping data; we do not guarantee uninterrupted signal. School Management Systems: the school remains responsible for the accuracy of academic and financial records entered into the system. AI Automation: AI-generated outputs are provided "as-is" and should be reviewed by the client before reliance; Kikavu Tech Solutions is not liable for decisions made solely on AI output.
Each party agrees to keep confidential any non-public business, technical, or client information disclosed during the engagement, and to use it solely for the purpose of delivering or receiving Services.
Services are provided with reasonable skill and care. Except as expressly stated in an Agreement, Services are provided "as is" without warranties of any kind, express or implied, including fitness for a particular purpose, to the maximum extent permitted by law.
To the fullest extent permitted by law, Kikavu Tech Solutions' aggregate liability arising from or related to the Services shall not exceed the total fees paid by the client for the specific Service giving rise to the claim in the twelve (12) months preceding the claim. We are not liable for indirect, incidental, special, or consequential damages, including loss of profits, data, or business opportunity, except where such exclusion is not permitted by applicable law.
You agree to indemnify and hold Kikavu Tech Solutions harmless from claims arising out of your misuse of the Services, breach of these Terms, or infringement of third-party rights through content or data you provide.
We may suspend or terminate access to Services for non-payment, breach of these Terms, or unlawful use, upon notice where reasonably practicable. Either party may terminate an ongoing Agreement per its specific termination clause.
Neither party is liable for delay or failure to perform obligations due to events beyond its reasonable control, including power or internet outages, natural disasters, government action, or third-party infrastructure failures.
These Terms are governed by the laws of the United Republic of Tanzania. Disputes shall first be addressed through good-faith negotiation, and if unresolved, may be referred to mediation or the competent courts of Tanzania, unless otherwise agreed in a specific Agreement.
We may revise these Terms from time to time. Updated Terms take effect upon posting to our website; continued use of Services constitutes acceptance.
Questions about these Terms may be sent to info@kikavutechsolutions.com or +255 769 558 137.