Refund & Cancellation

This Refund & Cancellation Policy explains how refunds and cancellations are handled for Services provided by Kikavu Tech Solutions.

1.General Principle

Because most of our work involves custom, client-specific development effort from the moment it begins, deposits and fees already earned for work performed are generally non-refundable. Refund eligibility for any specific engagement is ultimately governed by the signed proposal or Agreement, which prevails over this general Policy where terms differ.

2.Website, App & Custom Software Projects

• Deposits paid to commence a project are non-refundable once design or development work has started;
• Where a project is cancelled by the client after work has begun, fees for work completed to date remain payable, and only amounts paid in advance for work not yet performed may be considered for refund at our discretion;
• Milestone payments already invoiced for delivered and approved milestones are non-refundable.

3.Subscriptions & Recurring Services

Hosting, cloud, GPS Fleet Tracking, School Management System, and support retainer subscriptions are billed in advance. Cancellation requires at least 30 days' written notice prior to the next billing cycle unless otherwise stated in your Agreement. Fees already paid for the current billing period are non-refundable, except where required by applicable consumer protection law.

4.Domain Registration

Domain name registrations and renewals are non-refundable once processed with the relevant registrar, in line with standard domain registry policy.

5.GPS Tracking Hardware

Physical GPS tracking devices may be returned within 7 days of delivery if unused, uninstalled, and in original condition, for a refund of the hardware cost less shipping/installation fees already incurred. Installed or damaged devices are not eligible for return.

6.AI Tool Credits & Add-Ons

Prepaid AI usage credits and add-on features are non-refundable once allocated to an account, except where required by law or where the feature was materially unavailable due to our fault.

7.How to Request a Refund or Cancellation

Send a written request to info@kikavutechsolutions.com including your account/client name, service, and reason for the request. We aim to respond within 5 business days.

8.Processing Time

Approved refunds are processed within 14 business days to the original payment method where possible.

9.Chargebacks & Disputes

We encourage clients to contact us directly to resolve billing concerns before initiating a payment dispute or chargeback with their bank or payment provider, as unresolved chargebacks may result in suspension of Services pending resolution.

10.Changes to This Policy

We may update this Policy from time to time; the version in effect at the time of purchase governs that transaction unless otherwise required by law.